Farr Vintners / 1963 Avery / Appalling Customer Service
Posted: 15:21 Fri 07 Mar 2014
About a week ago, I placed an order with Farr for its remaining case of 1963 Avery. As it is not a bottle easy to come by here in the States, I was excited to have acquired it. I had given instructions for delivery to Seckfords, and supplied all that was required of me to issue an invoice.
A few days later, I was sent an email asking if I would not prefer to have the wines delivered to my US address, though no indication of cost was provided. Having not responded to that email, I was emailed this morning to say that they had canceled my order. I called to inquire as to why any business owner would unilaterally 'DK' an order such as mine, and was told it was because they didn't know where the wine should go. They told me that it would cost ~$800 to ship the wines to the US (nearly as much as the bottles themselves) and naturally I re-confirmed that they should be sent instead to Seckfords. I was told the order would be reissued and got off the phone, only to be emailed to say the Avery case is no longer available. No apology, no effort of any kind to demonstrate any interest in customer satisfaction, nada.
This would have been my first experience with Farr. It will instead be my last.
Those of you who follow my posts know that I am not prone to such threads, I was just especially perturbed by this latest retailer fail. Sigh...
A few days later, I was sent an email asking if I would not prefer to have the wines delivered to my US address, though no indication of cost was provided. Having not responded to that email, I was emailed this morning to say that they had canceled my order. I called to inquire as to why any business owner would unilaterally 'DK' an order such as mine, and was told it was because they didn't know where the wine should go. They told me that it would cost ~$800 to ship the wines to the US (nearly as much as the bottles themselves) and naturally I re-confirmed that they should be sent instead to Seckfords. I was told the order would be reissued and got off the phone, only to be emailed to say the Avery case is no longer available. No apology, no effort of any kind to demonstrate any interest in customer satisfaction, nada.
This would have been my first experience with Farr. It will instead be my last.
Those of you who follow my posts know that I am not prone to such threads, I was just especially perturbed by this latest retailer fail. Sigh...
by the way).